在纷繁复杂的人际交往中，掌握冷处理技巧，巧妙应对各类人际关系，是每位社会人士必备的素养。本文将为您揭秘这些实用技巧，助您游刃有余地应对各种社交场合。

In the complex world of interpersonal relationships, mastering the art of cool handling techniques and skillfully dealing with various types of interpersonal relationships is an essential quality for every social individual. This article will unveil these practical skills, helping you to navigate various social situations with ease.

1. 即时奖励，引导情绪走向。 在员

1. Immediate rewards guide the direction of emotions. Among the staff...

2. 人际关系的意义，是滋养自己，帮助自己，成全自己的。如果一个人的存在让你感到非常痛苦，那你一定要把他请出自己的圈子，最好再不往来。

2. The significance of interpersonal relationships is to nourish oneself, help oneself, and fulfill oneself. If someone's presence causes you immense pain, you must definitely ask them to leave your circle, and it's best not to have any contact with them again.

3. 有很多的情侣，如果分手了肯定就断了联系，有一方哪怕还是爱对方的，他觉得都已经分手了，再怎么做也是没有意义的。如果你也是这么想的，那你就错了。

3. There are many couples who, if they break up, will definitely cut off contact. One party, even if they still love the other, feels that since they have broken up, anything they do is meaningless. If you think this way too, then you are wrong.

4. 何为情绪 心理学对情绪的定义是：个体对本身需要和客观事物之间关系的短暂而强烈的反应，是一种主观感受、生理反应、认知的互动，并表达出特定的行为。从这个定义我们知道：

4. What is Emotion? The definition of emotion in psychology is: A brief and intense reaction of an individual to the relationship between their own needs and objective things, which is a subjective feeling, physiological response, and cognitive interaction, and expresses specific behavior. From this definition, we know:

5. 如何做好情绪管理

6. 所谓情绪管理，不单单指控制自己不发脾气，而是以恰当的方式来表达情绪，使周围的人能够接受。专家指出，做好情绪管理，应学会制怒术、助人术、宣泄术、转移术、放松术等方法。

5. How to Manage Emotions Effectively 6. What is referred to as emotional management is not merely about controlling oneself from losing one's temper, but rather about expressing emotions in an appropriate manner so that people around can accept them. Experts point out that to manage emotions effectively, one should learn methods such as controlling anger, helping others, venting, redirection, and relaxation.

7. 当然，HR如果对此感到迷茫的话，不妨借助CRM的帮助，其办公管理板块，不仅可以帮助员工提升工作效率，还可以有效地避免管理过度给员工带来的压迫感。

7. Of course, if HR feels confused about this, it is advisable to seek assistance from CRM. Its office management section not only helps employees improve their work efficiency but also effectively avoids the sense of pressure brought about by excessive management.

8. 也许看到自己改变的那一瞬间，对方不会立马和自己和好，但是在他们的心理，其实已经发生了很大的转变。而后期你什么都不需要做，不需要主动的去联系对方，他们也会积极的去和自己联系。当然这一切的一切都是需要自己不要自暴自弃，而是利用这段时间将自己变得足够好，只有自己足够好时，一切才会变得更好。

8. Perhaps at the moment when you see yourself changing, the other person may not reconcile with you immediately, but in their hearts, a significant transformation has already taken place. Later on, you don't need to do anything, you don't need to actively contact the other person, and they will also actively reach out to you. Of course, all of this requires that you don't give up on yourself, but rather use this time to become good enough. Only when you are good enough, will everything become better.

9. 学会时间管理，处理好工作效率和轻重安排，让自已合理分配时间高效应对工作流程中的每一个环节。

9. Learn to manage time effectively, handle work efficiency and prioritize tasks, and allocate your time reasonably to efficiently deal with every step of the work process.

10. 人性的一个弱点就是，嫌你穷，怕你富，恨你有，笑你无。如果跟别人走的太近，委屈自己，迎合别人，最后换来的一定是失望和痛苦。和别人保持一定的边界感，冷一点，反而没有那么多的麻烦和打扰，活得轻松自如，从容不迫。

10. One weakness of human nature is that people may look down upon you for being poor, fear you for being wealthy, hate you for what you have, and laugh at you for what you don't. If you get too close to others, you may end up feeling wronged, trying to please them, and in the end, you will surely be met with disappointment and pain. Maintaining a certain sense of boundary with others, being a bit aloof, can actually lead to fewer troubles and interruptions, allowing you to live a carefree and composed life.

11. 、宽容大度：对人不斤斤计较，不要打击报复，当你学会宽容时，爱发脾气的毛病也就自行消失了。（北京香山金源商旅酒店王淑芳）

11. Generosity and Tolerance: Don't be overly meticulous with others, and don't seek revenge. When you learn to be tolerant, the habit of losing your temper will naturally disappear. (Wang Shufang, Beijing Xiangshan Jinyuan Business Travel Hotel)

12. 给自己一个良好的工作环境，发觉趣事来弥补岗上的枯燥。第

12. Provide yourself with a good working environment and find interesting things to compensate for the boredom on the job.

13. 观察：通过观察员工的精神状态，工作的积极性，工作态度等，及时把握员工情绪状态，了解组织情绪的走向;

13. Observation: By observing the mental state, work enthusiasm, and attitude of employees, timely grasp the emotional state of employees, and understand the trend of the organization's emotions.

14. 在与孩子沟通交流时，情绪失控的另一方面原因还在于家长您正在用您成人的眼界看待问题，总是会不自觉地放大了问题的影响。此时，家长您可以换一种角度看问题，站在孩子地

14. Another reason for emotional outbursts in communication with children lies in the fact that parents are viewing the issues through adult perspectives, which often inadvertently amplify the impact of the problems. At this moment, parents can change their perspective and look at the issues from the child's standpoint.

15. 做事的监督。做事的监督要求管理者，多听，少干涉，及时掌握工作的动态，重要的目标要实行走动式管理。

15. Supervision of Tasks. Supervision of tasks requires managers to listen more, interfere less, and timely grasp the dynamics of work. Important goals should implement a mobile management approach.

16. 、要适当表达自己的情绪,有时坏情 绪会影响周围的人,会把事情办砸;（

16. It is important to express one's emotions appropriately; sometimes negative emotions can affect those around you and may lead to things being done poorly.

17. 善于控制、治理自身情绪的人，能够消除情绪的负效能，最大限度地开 绪的正效能。

17. Those who are good at controlling and governing their own emotions can eliminate the negative effects of emotions and maximize the positive effects.

18. 工作压力加大，内部员工之间的竞争加剧，工作分配的不公平等一系列因素都会导致员工的抱怨和情绪，而员工的情绪的不到及时的处理会造成直接的负面影响,如：缺勤率、离职率上升，员工难于相互合作，工作积极性下降等。因此，员工的情绪化管理已成为管理中所面临的重要问题。

18. An increase in work pressure, intensified competition among internal employees, unfair work distribution and other factors can all lead to employee complaints and emotions. Failure to address employee emotions in a timely manner can result in direct negative impacts, such as an increase in absenteeism rates, turnover rates, difficulties in employee collaboration, and a decline in work motivation. Therefore, the emotional management of employees has become an important issue in management.

19. 选择情绪：一个愈懂得选择情绪的人，也就是愈能换个心情的人。如此其人生不仅愈丰富，而且每天的日子会过得较快乐。

19. Choosing Emotions: The more one learns to choose emotions, the more capable they are of changing their mood. As a result, their life becomes not only richer but also each day is more joyful.

20. 做事计划。同一目标（任务），在实施之前，管理者要经过详尽、有效的调查、分析，制定出多个方案，方案中充分体现实施目标过程中可能出现的任何情况，采取的办法，办法的优缺点，如何在实施中不断有效修正，修正的执行者，对出现情况的评估，在实施过程中的灵活性与原则性的结合点。

20. Planning for tasks. Before implementing the same goal (task), managers must undergo a thorough and effective investigation and analysis, formulate multiple plans, fully reflecting any potential situations that may arise during the implementation of the goal, the methods to be adopted, the advantages and disadvantages of these methods, how to continuously and effectively correct them during implementation, the executor of the corrections, the assessment of the situations that may arise, and the combination points of flexibility and principle during the implementation process.

21. 张爱玲曾感慨：

21. Eileen Chang once sighed:

22. 分手后，总想挽回TA，可是你总感觉，为TA付出了这么多，TA却还是没有回到你身边。为什么挽回爱情总是失败呢？其实，挽回TA的关键不在于你为他做了多少，而是你做对了多少。挽回爱情，做好这几点很重要。

22. After breaking up, you always want to win them back, but you always feel that, having given so much to them, they still haven't returned to you. Why does winning back love always fail? In fact, the key to winning them back doesn't lie in how much you have done for them, but in how much you have done right. To win back love, it is very important to pay attention to these points.

23. 、意识控制：当愤愤不已的情绪即将爆发时，要用意识控制自己，提醒自己应当保持理性，还可进行自我暗示：“别发火，发火会伤身体”。（

23. Consciousness control: When the emotions of anger are about to burst, use consciousness to control yourself, remind yourself to maintain rationality, and you can also give yourself suggestions: "Don't lose your temper, losing your temper will harm your body."

24. 主要有主客观两方面：主观方面：即生活中遇到的问题无法解决产生的困扰，虽然知道不该与当时工作混为一谈，但无法控制地将情绪带到工作中。解决方法：遇事多往好处想，化解内心的矛盾，保持积极正面的情绪状态；另外，尽量做到公私分明。客观方面：即受到同事或客人的不良情绪影响。解决办法：设身处地为别人考虑，多一些宽容就可以避免情绪的恶性传播，保证工作质量。（重庆金源大饭店曾珠）

24. There are mainly two aspects: subjective and objective. Subjective aspect: This refers to the distress caused by problems encountered in life that cannot be solved, although one knows that one should not mix emotions with work at the time, it is impossible to control the emotions brought into work. Solutions: When facing problems, think positively more often, resolve inner conflicts, and maintain a positive and optimistic emotional state; in addition, try to differentiate between public and private matters. Objective aspect: This refers to being affected by the negative emotions of colleagues or guests. Solutions: Think from others' perspectives, show more tolerance, and this can prevent the malignant spread of emotions, ensuring work quality. (Catherine Zeng, Chongqing Jin Yuan Grand Hotel)

25. 这样的状态我也曾经有过，相信每个人在一些阶段也不同程度遇到过。对你的建议是：

25. I have also experienced such a state, and I believe everyone encounters it to some degree at different stages. My suggestion to you is:

26. 、要学会体察自己的情绪,这样才能时时提醒自己注意自己的情绪；（

26. Learn to observe and understand your own emotions, so that you can constantly remind yourself to pay attention to your emotions.

27. 静下心来，用讲道理的方式来缓和沟通中的情绪波动。

27. Calm down and use logical reasoning to ease the emotional fluctuations in communication.

28. 挽回男友成功的几率和挽回的次数并无多大挂钩，相反挽回的次数多了，还会打击挽回的积极性。如果这段感情对自己来说是非常重要的，那么就好好利用分手的时间来提升自己，然后再在合适的时间，合适的地点，出现在对方的眼前，二次吸引对方，将挽回的可能性升到最高。

28. The chances of successfully winning back your boyfriend are not greatly linked to the number of attempts you make. On the contrary, the more attempts you make, the more it can demoralize your determination to win him back. If this relationship is very important to you, then make good use of the time of separation to improve yourself. Then, at the right time and place, appear in front of him again, rekindle his interest, and increase the possibility of winning him back to the highest.

29. 评估：设计专门的评估手段和评估指标，通过科学的方法对员工情绪进行评估，并对评估结果进行分析，精确定位员工情绪的特征;

29. Evaluation: Design special assessment methods and evaluation indicators to scientifically evaluate the emotional state of employees, and analyze the results of the evaluation to precisely locate the characteristics of employees' emotions.

30. 对情绪管理的三个认识 据调查，在一天8小时的工作当中，很多人真正投入到工作的时间还不到3 小时，那其他时间干嘛去了呢生气、别扭、闹情绪……这些便是导致工作时间大量流失的“罪魁祸首”。同时，也说明了员工每天在处理自己的情绪上花费了过多的精力和时间，这些都影响了工作成绩和表现，因此，我们需要认真对待情绪管理。在进行情绪管理之前，我们对需要有以下三个认识：

30. Three Understandings of Emotional Management According to a survey, during an 8-hour workday, many people actually spend less than 3 hours truly engaged in their work. What do they do with the rest of the time? Getting angry, feeling awkward, and having mood swings... These are the "prime culprits" that lead to a significant loss of working time. At the same time, it also indicates that employees spend too much energy and time dealing with their own emotions every day, which affects their work performance and outcomes. Therefore, we need to take emotional management seriously. Before engaging in emotional management, we need to have the following three understandings:

31. 加强情绪的自控能力，即：变“热处理”为“冷处理”，凡遇到违逆自己主观意向的事情时，不要忘记“想一想，再表示态度”，这对蠢蠢欲动的情绪能起到缓冲作用，细察深思，情绪自然平息。（北京世纪金源大饭店王丽娜）

31. Enhance self-control over emotions, that is, transform "hot processing" into "cold processing." Whenever encountering things that go against one's subjective intentions, do not forget to "think it over before expressing your attitude." This can act as a buffer for restless emotions, and with careful observation and deep thinking, the emotions will naturally subside. (Wang Lina, Beijing Century Golden Source Hotel)

32. 不要在乎消耗你的人会怎么想，你只用对自己负责，按照自己喜欢的方式为人处事。

32. Don't care about what the people who drain you think, you only need to be responsible to yourself and act according to your own preferences in dealing with people.

33. 人也是如此，关系太过紧密，容易戳伤对方，关系太过疏远，在自己需要的时候，又得不到助力。所以与别人相处最好的方式，就是保持适当的冷漠，不远不近，不即不离，若即若离。在不违反原则，也不为难自己的前提下，尽量与人为善，助人为乐，渡人渡己，但不能跟别人走得太近。

33. People are the same. Too close a relationship is prone to hurt each other, and too distant a relationship means that you can't get help when you need it. Therefore, the best way to get along with others is to maintain an appropriate distance, neither too far nor too near, neither too close nor too distant. In accordance with principles and without causing difficulty to oneself, try to be kind to others, derive joy from helping others, and benefit both others and oneself, but do not get too close to others.

34. “人世间的关系，远比预想的更脆弱，是一个需要细斟慢酌的过程。”

34. "The relationships in the human world are far more fragile than one might imagine; they are a process that requires careful consideration and deliberation."

35. 其实，员工情绪的管理不止是HR的事情，更是企业高层必须重视的问题。如何才能让员工丢掉不好的情绪，在更好地状态下进行工作，在自己的工作岗位上创造更大的价值，是每个企业都要关注的问题。

35. In fact, the management of employees' emotions is not just the responsibility of HR, but also an issue that corporate executives must take seriously. How to help employees discard negative emotions, work in a better state, and create greater value in their own positions is a matter of concern for every enterprise.

36. 帮助员工做好职业规划，给予员工应得的发展成长空间，让员工保持热情。

36. Assist employees in making career plans, provide them with the deserved development and growth space, and keep the employees passionate.

37. 既然他要走，你即使再稀罕他，他的心也未必会忠诚于你。无论是爱人还是朋友，都是如此，懂得珍惜的，方配拥有。无论我们做好事还是做坏事，报应都会在自己和亲属身上，不妨借此告诉他，你不是商品，不是他今天喜欢了就来欣赏，明天不喜欢就随手丢弃。

37. Since he is leaving, even if you cherish him deeply, his heart may not necessarily remain loyal to you. This is true for both lovers and friends; only those who know how to cherish are worthy of having them. Whether we do good or bad deeds, the retribution will fall on ourselves and our relatives. Why not use this opportunity to tell him that you are not a commodity, not something he can appreciate today and discard tomorrow at his convenience.

38. 明确各个员工的职责，每项任务责任到人，避免责任推卸和无辜背锅。

38. Clearly define the responsibilities of each employee, ensure that each task is assigned to a specific person, and avoid the shirking of responsibilities and the innocent being made to bear the blame.

39. 没有人是一座孤岛，我们需要在一定的人际关系中生活，但我们不能依靠和指望人际关系，靠山山倒，靠人人跑，只有靠自己才能摆渡余生。

39. No one is an island; we must live within certain human relationships, but we cannot rely on or depend on interpersonal relationships. Mountains can collapse, people can run away; only by relying on ourselves can we navigate through the rest of our lives.

40. 学习逻辑思维。每次交流，自己希望得到什么结果，脑海中应该有客观的判断，看通任何层面的结果和利弊。面红耳热，不能解决任何问题，所以要养成良好的思考习惯，分辨话题的重要性，主导性。

40. Learn logical thinking. In every communication, one should have objective judgments in mind about what results one hopes to achieve, and consider the benefits and drawbacks of any outcome. Being flustered and heated won't solve any problems, so it's important to develop good thinking habits, distinguish the importance and leadership of topics.

41. 、要以平和、积极的心态去对待可能面临或已发生的“意外”。（

41. Treat possible or already occurred "accidents" with a peaceful and positive mindset.

42. 做事完成后的改善。目标完成后要认真的总结，总结实施过程中与计划差异的内容，出现差异的原因，然后进一步将计划改善完整，以作为今后提高工作效率、效能的案例。同时丰富每个人的经验与经历，实现工作中培养团队能力，打造企业文化、企业经营管理理念的目的。

42. Improvement after completing tasks. After the completion of goals, it is important to seriously summarize the content of differences between the implementation process and the plan, the reasons for the differences, and then further improve the plan to serve as a case for future improvement of work efficiency and effectiveness. At the same time, enrich each person's experience and experience, achieve the purpose of cultivating team capabilities in work, and build corporate culture and management concepts.

43. 制怒术（或适度表达愤怒）：在遇到发怒的事情时，首先想想发怒有无道理，其次发怒后有何后果，然后想想是否有其它方式代替发怒。这样一想，你就可以变得冷静而情绪稳定。情感平淡，生命将枯躁而无味，太极端又会变成一种病态，如抑郁到了无兴趣，过度焦虑，怒不可遏，坐立不安都是病态。所以我们要如亚里士多德所强调“适时适所表达情绪”。

43. The Art of Controlling Anger (or Expressing Anger Moderately): When faced with situations that provoke anger, first consider whether the anger is justified, then think about the consequences of being angry, and finally reflect on whether there are other ways to deal with anger instead. With such thoughts, you can become calm and emotionally stable. Emotions that are too bland can make life feel dry and tasteless, while being too extreme can lead to a pathological state, such as depression due to a lack of interest, excessive anxiety, uncontrollable anger, and restlessness. Therefore, as Aristotle emphasized, we should "express emotions at the right time and place."

44. 情绪管理不单单指控制自己不发脾气，而是以恰当的方式来表达情绪，使周围的人能够接受。

44. Emotional management does not simply mean controlling oneself from losing one's temper, but rather expressing emotions in an appropriate manner so that people around can accept them.

45. 把自己的真实情绪隐藏起来，不让对方从情绪上来察言观色，判断我们的心理，从而制定策略来对付我，这是在谈判桌上最基本的常识，懂得这个常识对为人处事也比较重要，必要的时候隐藏自己明哲保身，这是一种人生智慧。

45. Hiding one's true emotions and not allowing the other party to read between the lines and judge our psychology based on them, thereby formulating strategies to deal with me, is the most basic common sense at the negotiation table. Understanding this common sense is also relatively important for dealing with people, and hiding one's true feelings when necessary is a form of life wisdom.