1. 交接班不够准时，接班前后没有对车辆进行检查的意识。有少数队员没有时间概念，对上班不够重视，出现了拖岗现象，在交接班前后没有对车辆进行检查，以至于后一班接班不知道上一个班车辆的情况。

1. The handover of shifts is not timely, and there is no awareness of checking the vehicles before and after taking over. A few team members lack a sense of time, do not take their work seriously enough, and have developed the phenomenon of dragging on the job. There is no check on the vehicles before and after the handover, resulting in the next shift taking over without knowing the condition of the vehicles from the previous shift.

2. 细腻主要表现于服务中的善于观察，揣摸客人心理，预测客人需要，并及时提供服务，甚至在客人未提出要求之前我们就能替客人做到，使客人倍感亲切，这就是我们所讲的超前意识。

2. Subtlety is mainly manifested in the observation and understanding of guests' psychology in the service, anticipating their needs, and providing timely services, even before the guests make requests. This makes the guests feel very close to us, which is what we refer to as forward-thinking awareness.

3. 接到看房DJ的点单内容，及时在消费卡上下卡。

3. Upon receiving the reservation DJ's order content, promptly swipe the card on the consumption card.

4. 5，对于所在的公司有一些建议时，请委婉，平和。这是从一位同事身上看到的。他在工作上的表现没话说，佩服之至，对如何管协调好工作很有见地，就是有点心高气傲。在开会时总是打断经理的讲话，还不断反驳。结果经理也不怎么待见，因此会失去和一位优秀的人学习的机会。毕竟混到经理的位置也还是需要铁打铁的实力的。所以请你认真、友好，真诚地提出你的建议，不要尖酸刻薄地反唇相讥，竟然是来把问题解决更好的，为什么不徳理服人？

4.5, When you have some suggestions for your company, please express them in a gentle and peaceful manner. This is something I have observed from a colleague. He has no words to describe his performance at work; I admire him greatly. He has a profound insight into how to manage and coordinate work, but he has a bit of an ego. At meetings, he always interrupts the manager's speech and keeps反驳. As a result, the manager doesn't treat him very well, and he misses the opportunity to learn from an outstanding person. After all, it still takes iron-like strength to reach the position of a manager. So please put forward your suggestions sincerely and amiably, don't be sarcastic and sarcastic, and instead of solving the problem better, why not persuade others with reason and virtue?

5. 年底了，各行各业都在进行年终总，酒吧服务行业也不例外，现将我的酒吧服务员工作总如下：

5. As the year comes to an end, all industries are conducting year-end summaries, and the bar service industry is no exception. Here is a summary of my work as a bar server:

6. 有危难急事，找消防战士，

6. In times of emergency and danger, seek assistance from the firefighters.

7. 强化城市忧患意识，学会防灾避险应急本领

7. Strengthen the sense of urgency in cities, and learn the emergency skills for disaster prevention and risk avoidance.

8. 人民消防人民办，办好消防为人民

8. The people's fire prevention, the people's work; well done fire prevention serves the people.

9. 贼偷一半，火烧精光

9. The thief steals half, and the fire burns the rest to a crisp.

10. 人们在谈论时，常常忽略了语言的另外一个重要组成部分———身体语言。根据相关学者的研究，身体语言在内容的表达中起着非常重要的作用。服务员在运用语言表达时，应当恰当地使用身体语言，如运用恰当的手势、动作，与口头表达语言联袂，共同构造出让客人易于接受和满意的表达氛围。

10. When people are talking, they often overlook another important component of language — body language. According to the research of relevant scholars, body language plays a very important role in the expression of content. Waiters should appropriately use body language when expressing themselves with language, such as using appropriate gestures and movements, combining them with spoken language, to jointly create an expression atmosphere that is easy for guests to accept and satisfy.

11. 加强消防宣传提高消防意识

11. Strengthen fire prevention publicity and enhance fire safety awareness.

12. 火灾抢救，以救人为先

12. Fire rescue, prioritize saving lives.

13. 队员礼节礼貌做得不够好，见到酒店领导和客人都没有敬礼和问好。在指挥客人停车的过程中，用语不行，甚至和客人进行争吵的现象都有发生，让客人听了不舒服。没有顾客至上的意识，严重损害了酒店的公共形象。

13. The team members lack proper etiquette and politeness; they do not salute or greet either the hotel leaders or the guests. During the process of directing guests to park their cars, the language used is inappropriate, and there have even been instances of arguing with guests, making them feel uncomfortable. There is a lack of customer-first awareness, which seriously damages the hotel's public image.

14. 隐患险于明火，防范胜于救灾，责任重于泰山

14. Hidden dangers are more dangerous than open flames, prevention is better than rescue, and responsibility is heavier than Mount Tai.

15. 针对以上总结，在来年，我个人会继续发扬好的方面，多加学习。坚决改正自身存在的不足，在下步的工作中，要时刻保持清醒的头脑，严格管理，严格要求，从实际出发，从根本上解决，力争把事故消灭在萌芽状态。同时，也要好好发动全体队员继续保持好的方面、继续努力，做到相互帮助、相互关心，"心往一处想，劲往一处使"，做到统一着装，文明执勤，虚心待人、热情大方的工作氛围。确保酒店人员生命、财产安全和车场的正常秩序。

15. In light of the above summary, next year, I will continue to develop the positive aspects and learn more. I will resolutely correct my shortcomings and, in the next phase of work, always maintain a clear head, exercise strict management, and demand high standards. Starting from the actual situation, I will fundamentally address the issues and strive to eliminate accidents in their infancy. At the same time, I will also work hard to inspire all team members to continue to maintain the positive aspects and keep striving. We should achieve mutual assistance and concern, thinking as one and exerting efforts as one, adhere to a unified uniform, conduct ourselves in a civilized manner, show humility towards others, and maintain a warm and generous working atmosphere. We will ensure the safety of the hotel staff's lives and property as well as the normal order of the parking lot.

16. 警惕火灾，珍惜生命

16. Be vigilant against fires, cherish life.

17. 搞卫生范围：地面、台面、音响、电脑、电视机、沙发后面及下面、墙裙、垃圾桶、房门等;

17. Sanitation Scope: Floor, countertop, audio equipment, computer, television, behind and under the sofa, baseboard, trash can, room doors, etc.

18. 做好服务工作的同时抓好 思想工作，做到团结友爱、相互帮助、共同进步

18. While doing a good job in serving the public, also pay attention to ideological work, and strive for unity, friendship, mutual assistance, and common progress.

19. 消除火患是最好的防范

19. Eliminating fire hazards is the best prevention.

20. 楼层服务员换班值班是一个非常重要的环节。做到让服务员既做好公司工作又不误家里的事宜，我们采取领班每天跟白班的方式，使领班将能操的心都操到，能够即时的监督服务员的每一项工作，尽可能做到只有做不到的，没有想不到的。使每个工作人员都能无后顾之忧的满腔热情的投入到服务工作中，每天以崭新的姿态面对客人。

20. The shift change of floor attendants is a very important link. To ensure that the attendants can do well in the company's work without neglecting their family affairs, we adopt the method of having the supervisor work with the day shift every day, allowing the supervisor to take care of all they can. They can immediately supervise each task of the attendants, striving to achieve only what is not achievable and nothing unforeseen. This allows each staff member to fully commit themselves to the service work without any worries, facing guests with a fresh attitude every day.

21. 消防安全常抓不懈，抓而不紧，等于不抓

21. Fire safety should be consistently emphasized; if it is emphasized but not strictly implemented, it is as if it is not emphasized at all.

22. 消防知识让你化险为夷，人人重视消防安全。你们想知道幽默酒店消防安全标语和提示语有哪些吗?下面，小编整理了幽默酒店消防安全标语给大家，希望帮助大家。

22. Fire safety knowledge helps you turn danger into safety, and everyone should pay attention to fire safety. Do you want to know what humorous fire safety slogans and tips in hotels are? Below, the editor has compiled a list of humorous hotel fire safety slogans for everyone, hoping to help you.

23. 精通要求员工对自己所从事工作的每个方面都要精通，并尽可能地做到完美。员工应熟悉自己的业务工作和各项制度，提高服务技能和技巧。“千里之行，始于足下”，要想使自己精通业务，上好培训课，并在实际操作中不断地总经验，取长补短，做到一专多能，在服务时才能游刃有余，这对提高ktv的服务质量和工作效率、降低成本、增强竞争力都具有重要作用。

23. Proficiency Requirements: Employees are expected to be proficient in every aspect of their work and strive for perfection as much as possible. Employees should be familiar with their business operations and various systems, enhance their service skills and techniques. As the saying goes, "A journey of a thousand miles begins with a single step." To become proficient in their business, employees should attend training courses, continuously summarize their experiences in practical operations, learn from each other's strengths and compensate for their weaknesses, achieve expertise in multiple areas, and then they can perform their services with ease. This is of great importance in improving the quality and efficiency of KTV services, reducing costs, and enhancing competitiveness.

24. 当然学无止境，学到还得运用到以后的工作中，希望领导能多加督促，同事能互相学习，在以后的工作中提高服务效率，努力做到一名优秀的服务工作人员。让顾客在“银都酒吧世界”感受到不一般的快乐。

24. Of course, learning is limitless. It's essential to apply what we learn to our future work. I hope the leaders can provide more supervision, and colleagues can learn from each other, aiming to improve service efficiency in our future work and strive to become excellent service staff. Let the customers experience an extraordinary level of joy at "Yindu Bar World."

25. 创造为客人创造温馨的气氛，关键在于强调服务前的环境布置，友善态度等等，掌握客人的嗜好和特点，为客人营造“家”的感觉，让客人觉得住在酒吧就像回到家里一样。

25. The key to creating a warm atmosphere for guests lies in emphasizing the environment setup before service, friendly attitudes, etc., understanding the guests' preferences and characteristics, and creating a "home" feeling for the guests, making them feel as if they are back home when staying at the bar.

26. 酒吧是一个人际交往大量集中发生的场所，每一个服务员每天都会与同事、上级、下属特别是大量的客人进行广泛的接触，并且会基于服务而与客人产生多样的互动关系，妥善地处理好这些关系，将会使客人感到被尊重、被看重、被优待。客人这一感受的获得将会为经营的持续兴旺和企业品牌的宣传、传播起到不可估量的作用。良好的交际能力则是服务员实现这些目标的重要基础。

26. A bar is a place where interpersonal interactions are highly concentrated. Every bartender interacts extensively with colleagues, superiors, subordinates, and a large number of guests every day, and diverse interaction relationships are formed based on service. Properly handling these relationships will make guests feel respected, valued, and treated well. This sense of feeling obtained by guests will play an incalculable role in the continuous prosperity of the business and the promotion and dissemination of the enterprise brand. Good communication skills are an important foundation for bartenders to achieve these goals.

27. 从参加工作的头一天，公司领导对安全问题再强调，所以安全问题始终是我们平时工作的重中之重。所以每天安排工作的每一项我都强调安全问题。查房时注意环节，床铺上面、地板上面，楼道内地毯上面的烟头是最大隐患。理所当然是首查问题。其次，为做好卫生工作，我们也做了细致的安排：即“三净”“三度”“二查”制度，“三“净”卫生制度”，它包括房间卫生、床铺卫生、卫生间卫生三“净”等，“三度”即床铺被子有角度，家具擦示有亮度，工作过程有速度;“二查”制度即搞完卫生本人自查、要求领班复查。坚持空房“一天一过”制度，及时发现存在问题并及时解决，力争将疏漏降到最低。

27. From the very first day of starting work, company leaders have emphasized safety issues, so safety concerns have always been a top priority in our daily work. Therefore, I emphasize safety issues on every single task I arrange for daily work. During inspections, pay attention to the details; cigarette butts on the beds, floors, and carpets in the corridors are the biggest potential hazards. It goes without saying that these are the first issues to be checked. Additionally, to ensure proper hygiene, we have also made detailed arrangements: the "Three Cleanliness", "Three Degrees", and "Two Inspections" system, the "Three Cleanliness" hygiene system, which includes room cleanliness, bed hygiene, and bathroom cleanliness as the three cleanliness, etc., "Three Degrees" referring to the angle of the bed covers, the brightness of the furniture, and the speed in the work process; and the "Two Inspections" system, which means self-inspection after completing the cleaning work, and requiring the supervisor to do a secondary check. We adhere to the "Inspect Empty Rooms Daily" system to promptly identify and resolve any issues, striving to minimize any omissions.

28. 等客人点完酒水，要重复打单，并询问客人是混饮或净饮：“请稍等，马上为您送上”退后3步鞠躬。如果客人所点的出品公司没有，应礼貌向客人推销其它出品，电脑点单。(如果有看房DJ，由看房DJ完成，看房DJ忙不过来时，协助其服务。)

28. After the guests have ordered their drinks, repeat the order and ask the guests if they prefer mixed drinks or straight drinks: "Please wait a moment, we will send them to you right away." Step back 3 steps and bow. If the company that the guest has ordered does not have the product, politely recommend other products to the guest and use the computer to place the order. (If there is a property DJ, the property DJ will handle it. If the property DJ is too busy, assist with the service.)

29. 不可在床上吸烟，以免引起火灾

29. It is forbidden to smoke in bed to avoid causing a fire.

30. 迅速打开房门，请客人入坐：“先生/**，里面请”然后轻轻关上房门。

30. Quickly open the door of the room and invite the guest to sit down: "Mr./**, please come in" and then gently close the door.

31. 坚持专群结合的消防工作原则

31. Adhere to the fire prevention work principle of combining specialized teams with the masses.

32. 做为领班，最主要的工作是配合部门经理做好各项上传下达疑难问题等。开张初，各项工作有待理顺。我在手伤未愈的情况下投入到开张顾客的接待工作中。很多的顾客，有的是住宾馆的，有的是来庆贺的，众多陌生的面孔来来往往，加上一大部分工作人员也是新手。我暗暗稳住自已，对每个工作人员的每一个细节进行跟踪，提醒，做细致的安排，使开张接待工作顺利进行。新装候的客房存在水、电、电话等各项维修问题，每一个细节都做详细记录并及时上报给经理迅速解决，以免给初来的顾客留下不良影响。同时也及时将工作人员的期望心声通过正常渠道上报给领导，期望领导予以解决。

32. As a supervisor, the most important task is to coordinate with the department manager to handle various issues such as upward and downward communication, and to smooth out all the work at the beginning. During the opening, all the work needs to be organized properly. In the condition of my hand injury not yet healed, I was involved in the reception work for the opening customers. There were many customers, some staying in hotels, others coming to celebrate, and a large number of unfamiliar faces coming and going. Added to this, a significant portion of the staff were also new. I quietly calmed myself down, tracked and reminded each staff member of every detail, made meticulous arrangements, and ensured the smooth progress of the opening reception work. There were various maintenance issues such as water, electricity, and telephone in the newly renovated guest rooms. I made detailed records of each issue and reported them to the manager promptly for a quick resolution, to avoid leaving a bad impression on the new customers. At the same time, I also reported the staff's expectations and voices through normal channels to the leadership, hoping that the leaders would address them.

33. 及时到PA部去领取营业用具(杯、分酒器等);

33. Punctually go to the PA department to collect business supplies (cups, pourers, etc.).

34. 语言是服务员与客人建立良好关系、留下深刻印象的重要工具和途径。语言是思维的物质外壳，它体现服务员的精神涵养、气质底蕴、态度性格。客人能够感受到的最重要的两个方面就是服务员的言和行。

34. Language is an important tool and means for service staff to establish a good relationship with customers and leave a deep impression. Language is the material shell of thought, reflecting the spiritual cultivation, temperament, and attitude-character of the service staff. The two most important aspects that customers can feel are the words and actions of the service staff.

35. 在日式酒吧里工作了一段时间，现在静下来好好想想自己工作中存在的不足，并简单总结一下在以后的工作之中应该注意的事情。

35. After working in a Japanese-style bar for a while, now I am taking some time to think quietly about the shortcomings in my work and to briefly summarize what I should pay attention to in my future work.

36. 火灾不难防。重在守规章

36. Fire prevention is not difficult. The key is to adhere to the rules and regulations.

37. 洗手间卫生：洗手盆、地面无水渍、垃圾桶清理好套上垃圾袋，马桶无污渍，墙边、镜子擦干净，纸巾洗手液放好;

37. Bathroom hygiene: sink, floor free of water stains, trash can cleaned and covered with a garbage bag, toilet without stains, walls and mirrors wiped clean, tissues and hand sanitizer placed properly.

38. 送开房物品时，敲门：“对不起，打扰一下，不好意思，让您久等了。”“请问生果和小食可以打开吗“得到客人同意后，打开“请慢用”做请的手势。(如果房间有看房DJ由看房DJ到开房水，服务员打开生果、小食同步进行)。

38. When delivering room amenities, knock on the door and say, "Excuse me, I'm sorry to disturb you, and I apologize for keeping you waiting." "May I open the fruit and snacks?" After obtaining the guest's consent, open the door and make a "please enjoy slowly" gesture. (If there is a room inspector with a DJ, the DJ will go to the room first, and then the server will open the fruit and snacks simultaneously.)

39. 由于快过年了，我在后面这一个多月里，放松了对自己的要求，对队员的管理力度也没有以前严格，队员在岗位上聊天吃东西，我也没有总是强调。

39. As the New Year is approaching, over the past month or so, I have relaxed my demands on myself and have not been as strict with the team members as before. The team members have been chatting and eating on duty, and I have not always emphasized this.

40. 火起于幽微，灾缘于疏忽

40. Disasters originate from trivial neglect.

41. 平时，我也会和顾客谈天，了解他们所喜欢的歌曲并

42. 作为一名服务人员，也会碰到一些挫折和无奈。有些人会觉得小小的一名后勤人员是微不足道的，有些人认为我这个职业是低下而不为人尊重的，可是我要说的是：条条道路通罗马，我为服务别人而快乐，我为能在这里工作而幸福！我能为这个集体工作而自豪。我认为我的职业就像一个表，表面转动的时针能给大家带来时间和欢乐，而里面转动的微小的零部件则是大家难以看到的，但却是必不可少的。

41. Normally, I also chat with customers, understanding their favorite songs and 42. As a service staff, I also encounter some setbacks and helplessness. Some people might think that a small后勤 person is insignificant, and some people believe that my profession is lowly and not respected. However, what I want to say is: all roads lead to Rome, I am happy to serve others, and I am blessed to be able to work here! I am proud to work for this collective. I believe that my profession is like a clock, the rotating hour hand brings time and joy to everyone, while the tiny moving parts inside are not visible to everyone but are indispensable.

43. 配合经理做好工作，工作发现问题及时处理，有疑难时应及时上报 领导

43. Work in cooperation with the manager to ensure smooth operations, promptly address issues found in the work, and report to the leadership in a timely manner when encountering difficulties.

44. 一年工作就要结束了，回首过去，有光阴似箭的感觉，在这里我学到我一生中受益非浅的东西，做人的道理，社交知识及工作经验，让我这个无知的孩子开始已经慢慢长大。

44. The year's work is coming to an end, and looking back, it feels like time has flown by. Here, I have learned things that have profoundly benefited me throughout my life: the principles of being a person, social knowledge, and work experience. These have allowed me, an ignorant child, to grow up slowly.

45. 报警早，损失少，火警电话要记牢

45. Early alarm, less loss; remember the fire alarm phone number.

46. 有时候没有坚持交接班前的小结，对楼巡也没有以前检查的仔细，而且有时上班还减少了楼巡次数。到车场检查的的力度不够，对队员督促也不够，所以才导致了停车场出现了擦车现象。

46. Sometimes, there has been a lack of summary before the handover of shifts, and the inspections on the floors have not been as thorough as before. Moreover, there have been instances where the number of floor inspections during work hours has been reduced. The level of inspection at the parking lot was insufficient, and there was also insufficient oversight of the team members, which ultimately led to the occurrence of vehicle cleaning activities in the parking lot.

47. 任何单位和个人都不得占用防火间距，不得阻塞消防通道

47. No individual or organization shall occupy the fire prevention spacing and shall not block fire access roads.

48. 以上这些都是自己在工作工程当中赢基本具备的几点，可能要把事情做得更加美好，只是其中几点罢了。另外在停留xx的一个月里，还有很多不足：

48. These are all basic points that one should possess during the work process. It may be that to make things even better, there are only a few points among them. Additionally, during the one-month stay in xx, there are still many shortcomings:

49. 到XX一年多了，从队员到领班，我一直对工作负责，遵守酒店各项规章制度、团结队员，严格要求自己。在当队员的时候，我积极配合领班和刘经理的工作，做好了交接班制度，在上班期间，我和其他队员互相协调、通气。在酒店我不但礼节礼貌做得好，上班也比较认真负责。而且还负责了队员的军训任务，在训练中我听取大家意见，改进训练方式，使队员们在比较短的时间内，学会了一些队列动作。而且也得到酒店的肯定，8月份我因工作相对突出，被酒店

50. 我更加严格的要求自己，努力学习消防知识和各项制度，遇到不懂的我就谦虚向其他同志学习请教。

49. It has been over a year since I arrived at XX. From a team member to a supervisor, I have always been responsible for my work, adhering to the hotel's rules and regulations, uniting the team members, and strictly demanding myself. When I was a team member, I actively cooperated with the supervisor and Manager Liu, implemented the handover system, and coordinated with other team members during working hours. At the hotel, I not only maintained good etiquette and politeness but also took my job seriously and responsibly. Moreover, I was also in charge of the team's military training. During the training, I listened to everyone's opinions, improved the training methods, and enabled the team members to learn some drill movements in a relatively short period of time. Furthermore, my efforts were also recognized by the hotel. In August, due to my outstanding performance at work, I was selected by the hotel. 50. I have set even higher standards for myself, diligently studying fire safety knowledge and various regulations. When I encounter something I don't understand, I humbly learn and seek guidance from other colleagues.

51. 把自己所负责包房的抽风打开，空调调至适当温度，灯光调至迎客状态;

51. Turn on the exhaust fan of the room you are responsible for, adjust the air conditioner to an appropriate temperature, and set the lights to a welcoming state.

52. 社区是我家，防火靠大家

52. The community is my home, fire prevention depends on everyone.