沐浴在祈福的阳光下，家国情怀在字里行间流淌。

Bathed in the sunshine of blessings, the sentiments of loving one's home and country flow through the lines.

1. 过去的辉煌不应该被遗忘。美好的明天需要奋斗，新的一年已经到来。在激烈的市场竞争环境中，我们仍然面临许多挑战。愿同志们再接再厉，奋力前行，再创辉煌。

1. The glories of the past should not be forgotten. A better tomorrow requires struggle, and a new year has arrived. In the highly competitive market environment, we still face many challenges. May comrades redouble their efforts and press on with determination, creating more辉煌.

2. 针对媒体来电咨询的问题，客服代表无法正面回答时的统一应答口径为：“先生/女士，非常感谢您对我们邮政业务的关心与支持，由于您所咨询的问题是由专人负责解答的，您看这样好吗，我们先把您的问题记录下来，稍后请相关部门尽快给您电话回复，您看是否方便留下您的****呢”

2. For inquiries from the media, when the customer service representative is unable to provide a direct answer, the unified response should be: "Mr./Ms., thank you very much for your concern and support for our postal services. Since the issue you are inquiring about is handled by a dedicated person, would you like us to first record your question? We will then have the relevant department contact you as soon as possible. Would it be convenient for you to leave your contact information?"

3. 例如，公司规定一个固定的通话流程，让销售人员在与客户通话时，先确认客户信息，然后介绍自己信息，最后询问客户的需求，进行交流沟通。但是，却没有解释：在与客户电话沟通的前30秒，为什么要确认客户信息，为什么要介绍自己信息。

3. For example, the company has established a fixed call process for sales personnel, requiring them to confirm customer information first during the conversation with the customer, then introduce their own information, and finally inquire about the customer's needs for communication. However, it does not explain why customer information needs to be confirmed in the first 30 seconds of the phone communication, nor why they need to introduce their own information.

4. 、新年来到新气象。祝愿您鸡年里身体健康好似不倒翁，事业飞腾好似放风筝，爱情甜蜜好似沐春风，财运旺盛有如洪水滔滔!

4. The New Year brings new vitality. Wishing you good health like an indestructible toy in the Year of the Rooster, a flourishing career like a kite soaring high, a sweet love like a spring breeze, and a prosperous fortune as mighty as surging floodwaters!

5. 、喜悦，在心中荡漾;笑容，在脸颊洋溢;歌声，在悠扬回荡;舞步，在惬意游走;礼花，在尽情绽放;祝福，在频频发送。朋友，春节快乐!祝你幸福，阖家欢乐!

5. Joy ripples in the heart; smiles overflow on the cheeks; songs resonate melodiously; dance steps leisurely wander; fireworks burst in unrestrained splendor; blessings are sent frequently. Friends, Happy Spring Festival! May you be happy and your family enjoy joy!

6. 统一，万象更新。鞭炮声中，处处是希望，处处是力量。祝公司在新的一年里像初升的太阳一样，在同行中发出耀眼的金光！

6. Unity brings renewal. Amidst the sound of firecrackers, hope and strength are everywhere. Wishing the company, in the new year, to shine like the rising sun, emitting a dazzling golden light among its peers!

7. 你不想安逸，不想轻松，不想承担艰巨的重担，不想在别人望而却步的地方自己创业。我真诚地祝你成功！

7. You don't want comfort, you don't want ease, you don't want to bear the heavy burden, and you don't want to start your own business in places where others would shy away. I sincerely wish you success!

8. 立足新起点，踏上新征程，再创辉煌。

8. Standing on a new starting point, embarking on a new journey, and creating greater brilliance.

9. 、新的一年已来到，短信祝福来报道，一福福寿绵长，二福富足尊贵，三福健康安宁，四福仁善宽厚，五福善终无灾、无祸、无病痛、无烦恼，五福临门贺新年。

9. The new year has arrived, and text messages come to convey blessings. The first blessing is longevity, the second is wealth and nobility, the third is health and peace, the fourth is benevolence and kindness, and the fifth is a good ending without disasters, misfortunes, illnesses, or worries. May the five blessings bring greetings to the new year.

10. 有许多销售员还没有弄清出要找的人时，电话一通，就开始介绍自己和产品，结果对方说你打错了或者说我不是某某。还有的销售员，把客户的名字搞错，把客户的职务搞错，有的甚至把客户的公司名称搞错，这些错误让你还没有开始销售时就已经降低了诚信度，严重时还会丢掉客户。因此，我们每一个销售员，不要认为打电话是很简单的一件事，在电话营销之前，一定要把客户的资料搞清楚，更要搞清楚你打给的人是有采购决定权的。

10. There are many salespeople who, without having figured out the person they need to contact, start introducing themselves and their products as soon as the phone rings, only to be told that they've dialed the wrong number or that they are not the person they thought they were. There are also salespeople who mix up the customer's name, their position, and some even get the customer's company name wrong. These mistakes can reduce your credibility before you even start selling, and in severe cases, you might lose the customer. Therefore, we should not take making phone calls lightly. Before engaging in telemarketing, it is crucial to have the customer's information clear and, more importantly, to ensure that the person you are calling has the purchasing decision-making authority.

11. 、过去是用来留恋的，岁月是用来怀念的，未来是用来畅想的，现在是用心把握的，幸福是用汗水创造的，春节是用来庆祝的。新的一年愿您敞开心扉，拥抱快乐!

11. The past is for reminiscing, the years are for cherishing, the future is for imagining, the present is for seizing with all your heart, happiness is created through sweat, and the Spring Festival is for celebrating. May you open your heart to embrace joy in the new year!

12. 确认客户信息是销售人员拉近与客户距离的第一步。当自己的名字被一个陌生人说出时，会激发客户的好奇心，“为什么我的名字会被他知道”，从而驱使客户想要进一步了解与自己通电话的人。同时，当客户的名字被销售人员说出时，客户也会下意识地与销售人员建立信赖感，让客户觉得对面是了解自己的人。当然，这是建立在客户信息准确的前提下。

12. Confirming customer information is the first step for salespeople to bridge the gap with customers. When their name is mentioned by a stranger, it piques the customer's curiosity, wondering, "Why does he know my name," which drives the customer to want to learn more about the person they are speaking to. At the same time, when the customer's name is mentioned by the salesperson, the customer also subconsciously establishes a sense of trust with the salesperson, making the customer feel that the person on the other end is someone who understands them. Of course, this is based on the premise that the customer's information is accurate.

13. 、金鸡玉鸡来交替，新春祝福送给你：东行吉祥西平安，南走顺利北康健，左右逢源有好运，前后福星照屋檐，内存千金，外有机遇，以上都是新春贺礼。

13. The golden rooster and jade rooster alternate, and I send you New Year's blessings: auspiciousness in the east, safety in the west, smoothness in the south, and health in the north. Luck is found on both sides, and prosperity shines on the eaves. There is treasure within and opportunities without. All of these are New Year's greetings.

14. 遇到客户责怪客服代表动作慢、不熟练时，客服代表应回答：“对不起，让您久等了，我将尽快帮您处理。”

14. When the customer blames the customer service representative for being slow and unskilled, the representative should reply, "Sorry to keep you waiting, I will help you with this as soon as possible."

15. 、如果星星知道自己背负着所有的愿望，那它一定努力的闪耀着，当你看见最亮的一颗星时，那是我为你许的愿，愿你快乐，愿你幸福，愿你新的一年平安如意!

15. If the stars knew they carried all the wishes, they would surely shine with all their might. When you see the brightest star, that is the wish I have made for you: may you be happy, may you be blessed, and may you have peace and good fortune in the new year!

16. 挪动沙发以及其他物品的时候动作是否轻重合适

16. Was the movement when shifting the sofa and other items done with the appropriate degree of force?

17. 你总是微笑，微笑，你是一朵微笑的花，盛开在四季，永不凋谢。微笑着祝你事业蒸蒸日上。

17. You always smile, smile, you are a flower of smiles, blooming in all four seasons, never wilting. Smilingly wish you great success in your career.

18. 在你最需要的地方架设自动扶梯，帮助你登上巅峰。在最关键的时候，握着一只小船，帮你畅游在蓝色的海洋里。愿您和公司同舟共济，携手并进，同心同德，在新的一年里再创辉煌。

18. Set up automatic escalators at your most needed places to help you reach the peak. Hold a small boat in your hands at the most critical moments, guiding you through the blue ocean. May you and the company sail together, move forward hand in hand, with one heart and one mind, and create greater brilliance in the new year.

19. 祝福的短信到了。我希望贵公司通过实施多元化和国际化的发展战略，越来越赚钱，越来越繁荣。我相信，贵公司一定会迎来更加辉煌的明天。

19. The message of blessings has arrived. I hope that your company, through the implementation of diversified and international development strategies, will make more profits and become more prosperous. I believe that your company will definitely welcome an even brighter tomorrow.

20. 我尊敬的老板，我相信在您的大力支持下，我们将勇往直前，共创辉煌篇章。祝您身体健康，公司越来越红火。

20. My respected boss, I believe that with your strong support, we will forge ahead courageously and create a brilliant chapter together. Wishing you good health and the company continues to thrive.

21. 遇到客户抱怨客服热线难拨通、应答慢时(包括电话铃响三声后才接起)，客服代表应回答：“对不起，刚才因为线路忙，让您久等了。请问有什么可以帮助您”如遇投诉、责备和抱怨的电话，客服代表必须首先表示歉意说：“对不起，由于我们工作的失误(或不周到)，给您造成麻烦，请您原谅(请您不要太生气)，请您将详细情况告诉我好吗我会作详细记录，公司一定会尽快处理。”

21. When customers complain that it is difficult to dial the customer service hotline, or that the response is slow (including picking up the phone after three rings), the customer service representative should reply: "Sorry, just now the line was busy, and you had to wait a long time. Is there anything I can help you with?" In the case of calls with complaints, accusations, or grievances, the customer service representative must first express an apology by saying: "Sorry, due to our work mishaps (or inattentiveness), it has caused you trouble. Please forgive us (and please don't be too angry). Could you please tell me the details? I will make a detailed record, and the company will certainly handle it as soon as possible."

22. 电话销售技巧第2要点：语气要平稳，吐字要清晰，语言要简洁。

22. Tip 2 for phone sales techniques: The tone should be even, the words should be clear, and the language should be concise.

23. 正确使用“请稍候”。如果不能立即回答客户的提问，客服代表应先对客户说“请您稍等，我马上为您查询”，在取得客户同意后才能按静音键(这样才能确保客户安心等待)。待查清后准备回复客户时，应先对客户说“感谢您的耐心等待”，然后再答复客户。

23. Proper use of "Please wait a moment." If the customer service representative cannot answer the customer's question immediately, they should first say to the customer, "Please wait a moment, I will check it for you right away," and only after obtaining the customer's consent can they press the mute button (this ensures that the customer is at ease while waiting). When ready to respond to the customer after the inquiry, they should say "Thank you for your patience" to the customer first, and then provide the reply.

24. 工作期间是否看电视、动作是否麻利干扰你们生活了吗

24. Did watching TV during work hours and being nimble interfere with your lives?

25. 你在商博会上自然的风度，热情的面孔，巨大的勇气就在眼前，我为有你这样的朋友而骄傲。愿鸿雁传书，互通信息。聊天下事，看万里人。你可以虚心完成一件事，但你可以看到一个有强大力量的巫师。

25. Your natural elegance, warm smile, and great courage are all before my eyes at the trade fair. I am proud to have a friend like you. May the wild geese carry messages, enabling us to exchange information. Talk about world events, and observe people from afar. You can accomplish a task with humility, but you can also see a wizard with great power.

26. 客服代表在客户等待的过程中，应每隔30秒左右就通过语音与客户进行沟通，如“请稍等”，让客户知道工作人员正在为他服务，以免造成客户急躁或认为客服代表去做其他无关的事情了。如果客服代表预计查询时间较长，则应该说：“对不起，先生/女士，您咨询的问题，我暂时没有查询到相关的资料，请您留下您的****，我会在……(承诺回复时限)内给您答复，可以吗”

26. Customer service representatives should communicate with the customer through voice every 30 seconds or so during the waiting period, such as saying "Please wait a moment," to let the customer know that the staff is attending to their service, in order to avoid the customer feeling anxious or thinking that the customer service representative is doing something unrelated. If the customer service representative expects the inquiry to take a longer time, they should say: "I'm sorry, sir/ma'am, I haven't been able to find the relevant information about your inquiry at the moment. Could you please leave your ****, and I will respond to you within……(commitment to response time), is that okay?"

27. 电话销售技巧第4要点：在1分钟之内把自己和用意介绍清楚。

27. Telephone Sales Techniques Point 4: Introduce yourself and your intentions clearly within one minute.

28. 派工单上的评价是否是你家人的亲笔签名，知道下一次保洁服务的时间吗

28. Is the evaluation on the work order your family member's handwritten signature, and do you know the next time for the cleaning service?

29. 、你欢我笑迎佳节，合家团圆情切切。男女老少换新装，天地之间新气象。福禄双至到身旁，万事顺利心荡漾。温暖情意永流淌，化作红梅来绽放。愿友生活添芬芳，永远幸福又安康。春节快乐。

29. We laugh and smile to greet the festive season, family reunion is heartfelt. Old and young, young and old, change into new clothes, there is a new atmosphere between heaven and earth. Blessings and good fortune come together to our side, everything goes smoothly, the heart is exhilarated. The warmth of affection flows forever, turning into blooming red plum blossoms. May my friend's life add fragrance, and be always happy and healthy. Happy Spring Festival.

30. 电话销售技巧第1要点：必须清楚你的电话是打给谁的。

30. Key Point 1 of Phone Sales Techniques: You must be clear about whom your call is for.

31. 元旦快乐！家庭幸福！新的一年有很多好事！多多微笑！快乐每一秒，快乐每一天，快乐每一年，健康永远！

31. Happy New Year! May your family be happy! May the new year bring many good things! Smile often! Be happy every second, happy every day, happy every year, and healthy forever!

32. 你我相拥聆听新年的钟声像年轮的气息，围绕着我们共同的梦想，满满的爱化作真挚的祝福新年快乐！

32. You and I embrace, listening to the New Year's bell like the scent of annual rings, enveloped by our shared dreams, filled with love that transforms into heartfelt wishes for a happy New Year!

33. 在接下来的2021年，我们会更加努力，锐意进取。我们坚信，我们的努力会创造出不一样的天空！春节到了，上一层楼，祝贵公司事业蒸蒸日上！

33. In the coming 2021, we will work even harder and strive for progress with determination. We firmly believe that our efforts will create a different sky! The Spring Festival is here, climbing one floor up, wishing your company's business prosperity and success!

34. 兄弟大浪淘沙，让你看到真金。我希望贵公司在应对时会有一些风险和困难，你会随机应变，使公司蒸蒸日上。

34. Brothers, the great waves of the river sift through the sand, revealing the true gold. I hope that in the face of challenges and difficulties, your company will be able to adapt and change flexibly, leading to continuous growth and prosperity.

35. 我们很多销售人员，在打电话之前根本不认真思考，也不组织语言，结果打完电话才发现该说的话没有说，该达到的销售目的没有达到。比如：我要给一个自己产品的潜在客户打电话，我的目的就是通过电话交流让对方更加了解我的产品，有机会购买我的产品。有了这个目的，我就会设计出最简明的产品介绍语言，然后根据对方的需要再介绍产品的性能和价格。最终给对方留下一个深刻的印象，以便达成销售目的。所以，电话销售技巧利用电话营销一定要目的明确。

35. Many of our salespeople do not seriously think or organize their language before making a phone call, only to realize after the call that they haven't said what needed to be said or achieved the sales objectives they were aiming for. For example: When I need to call a potential customer for my own product, my goal is to use the phone call to make the other party more familiar with my product and have the opportunity to purchase it. With this goal in mind, I would design the simplest language for product introduction, and then introduce the product's performance and price based on the other party's needs. Ultimately, leave a deep impression on the other party to facilitate achieving the sales objectives. Therefore, when using phone marketing, the skills of telephone sales must have a clear purpose.

36. 努力和拼搏，换来丰硕的收获；举起庆祝的酒，打开你歌唱的喉咙，明亮的灯光和温暖的微笑。祝您在新的一年里精诚合作，大展宏图，共同打造您事业的晴天。

36. Efforts and struggles bring rich harvests; raise the celebratory drink, open your singing throat, bright lights and warm smiles. Wishing you sincere cooperation, great achievements, and jointly creating sunny skies for your career in the new year.